Privacy Policy
We are committed to protecting your personal information and your right to privacy.
Introduction
DelightCowork ("Company," "we," "our," or "us") is committed to protecting the privacy and security of the personal information of our members, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our coworking spaces, or engage with our services.
This Policy applies to all individuals who interact with DelightCowork, including prospective members, current members, former members, website visitors, and any other persons whose personal data we process in connection with our business operations.
If you do not agree with the terms set forth in this Privacy Policy, please discontinue your use of our services and website immediately.
Information We Collect
We collect various categories of information to provide, manage, and improve our services:
2.1 Personal Identification Information
- Full legal name and date of birth
- Residential and business address
- Email address (personal and business)
- Mobile and landline contact numbers
- Photograph and signature (for access control and membership records)
2.2 Government-Issued Identification & Business Documents
- Aadhaar Card, Voter ID, Passport, or Driving Licence
- PAN Card (personal and/or company, for financial and GST purposes)
- GST Registration Certificate (where applicable)
- Certificate of Incorporation, Partnership Deed, or Business Registration documents
2.3 Financial Information
- Bank account details (for deposit refunds and transactions)
- Payment history, billing records, and transaction receipts
- GST invoicing details and tax-related financial information
2.4 Technical and Usage Data
- IP addresses, browser type, and device information
- Website usage analytics and page interaction data
- Access log data from biometric or card-based entry systems
- CCTV footage (recorded for security and safety purposes)
2.5 Communication Records
- Enquiry forms submitted via our website
- Email and written correspondence
- WhatsApp messages and other electronic communications where applicable
- Records of complaints, feedback, and service requests
How We Use Information
We use the information collected for the following purposes:
- To process membership applications and manage member accounts throughout the membership lifecycle
- To facilitate workspace access, biometric registration, and physical security control
- To issue invoices, receipts, and financial documentation including GST compliance and tax filings
- To communicate service-related updates, billing notifications, policy changes, and promotional information
- To verify identity and conduct due diligence as required by applicable law
- To respond to enquiries, complaints, and service requests in a timely manner
- To maintain CCTV surveillance for the security and safety of our Premises
- To comply with applicable laws, regulations, court orders, and government directives
- To improve our services, facilities, website functionality, and member experience
- To resolve disputes, enforce our Terms & Conditions, and protect our legal rights
- To conduct internal research, reporting, and business analytics
Data Security
DelightCowork implements robust technical, organizational, and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
4.1 Physical Security
Our Premises are protected by 24/7 CCTV surveillance, biometric access control systems, and trained security personnel to prevent unauthorized physical access to member data and information.
4.2 Digital Security
Member data is stored on secured systems with access restricted exclusively to authorized personnel who require it for legitimate business purposes. Passwords, access credentials, and sensitive financial information are managed with appropriate encryption and access control measures.
4.3 Personnel Obligations
All staff members, contractors, and service providers who handle personal data are bound by confidentiality obligations and are permitted to process data only on authorized instructions.
Information Sharing and Disclosure
DelightCowork does not sell, rent, or trade your personal information to third parties for their marketing or commercial purposes. We may share your information only in the following limited circumstances:
- Legal Compliance: When required by applicable law, court order, or government authority, including compliance with the Income Tax Act, GST regulations, or law enforcement directives.
- Service Providers: With trusted third-party vendors who assist us in operating our website, managing bookings, processing payments, or providing IT infrastructure, strictly under contractual data processing agreements.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of business assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.
- Consent-Based Sharing: When you have explicitly consented to the sharing of your information for a specific, clearly defined purpose.
- Protection of Rights: Where disclosure is necessary to protect the rights, property, or safety of DelightCowork, its members, staff, or other parties.
We will never share your personal information with commercial third parties for advertising, profiling, or unauthorized marketing purposes without your explicit consent.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics.
6.1 Types of Cookies Used
- Session Cookies: Temporary cookies that expire when you close your browser, used to maintain session continuity.
- Persistent Cookies: Cookies that remain stored on your device until manually deleted or they expire, used to remember your preferences.
- Analytics Cookies: Used to collect anonymized data on website traffic and usage patterns to improve our website performance.
6.2 Your Cookie Choices
You may configure your browser settings to refuse cookies or to alert you when cookies are being sent to your device. However, disabling cookies may affect the functionality of certain website features and your overall browsing experience.
We do not use cookies to track individual users for commercial profiling, and we do not sell cookie data or browsing behavior data to any third party.
User Rights
Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal information:
- Right to Access: Request access to the personal data we hold about you, including information about how it is being used.
- Right to Correction: Request correction or updating of inaccurate, incomplete, or outdated personal information.
- Right to Erasure: Request deletion of your personal data where there is no compelling legal reason for its continued processing, subject to our statutory retention obligations.
- Right to Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before withdrawal.
- Right to Grievance Redressal: Lodge a complaint with the Data Protection Board of India or any appropriate regulatory authority if you believe your data rights have been violated.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal, tax, and regulatory obligations.
- Active Members: Data is retained throughout the membership period and for a minimum of seven (7) years post-termination, as required under Indian taxation and business laws.
- Website Enquiries: Data submitted via enquiry forms and email is retained for a period of three (3) years from the date of submission.
- CCTV Footage: Security footage is retained for a minimum period of thirty (30) days and may be extended in cases of reported incidents, investigations, or legal proceedings.
- Financial Records: All billing, invoicing, and payment records are retained for a minimum of eight (8) years in compliance with the Income Tax Act, 1961, and GST laws.
Upon expiry of the applicable retention period, personal data will be securely deleted, destroyed, or anonymized so that it can no longer be associated with any individual.
Changes to Privacy Policy
DelightCowork reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Changes will be effective immediately upon publication on our official website at the updated "Last Updated" date reflected at the top of this document.
We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information. Your continued use of our services following the posting of any changes to this Policy constitutes your acceptance of the revised Policy.
Where changes are material and significantly affect how we use your personal data, we will make reasonable efforts to notify active members via email prior to the changes taking effect.
Contact Information
For any questions, concerns, or formal requests regarding this Privacy Policy or the handling of your personal data, please contact our designated representative:
DelightCowork | Data Privacy Contact